Knoah Blog

Home - Blog

subscribe Subscribe to Blog Updates


Prioritizing the call center in a connected world

  How important are phone engagements to a brand? (more…)

Read More

3 sources for customer data (besides customers)

  Market fluctuations affect consumer demand. (more…)

Read More

4 overlooked details when delivering exceptional customer care

  Using a consumer's name during a care engagement demonstrates personalization. (more…)

Read More

3 ways to design customer care with simplicity in mind

  You can make customers happy by keeping consistent transaction histories for phone conversations. (more…)

Read More

Luxury brands finally using the Internet for quality consumer care

  Luxury websites provide new features for product information. (more…)

Read More

Modern customers willing to exchange data for personalization

  While most customers are cautious, they recognize what information is necessary for special treatment. (more…)

Read More

4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

Read More

A social media voice: How agents can speak for the brand on public channels

  Positive customer experiences on social media get people talking about a brand. (more…)

Read More

Treat all of your customers like celebrities

  Every one of your customers deserves the red carpet treatment. (more…)

Read More

Do you have an offshore or nearshore customer service strategy?

Strong relationships with customers are essential to growing a business, and consistently high-quality service is key to nurturing those connections. Many organizations are committed to providing users with friendly, expert assistance but need the resources to optimize and streamline these interactions at scale. Outsourcing contact center services can be a powerful means for advancing an…

Read More

Look No Further. Get Started Today