Knoah Blog

Home - Blog

subscribe Subscribe to Blog Updates


How to create the customer experience through quality assurance results

Implementing changes to your business model from quality assurance results is no easy task. (more…)

Read More

Choosing between third-party and internal call monitoring

Third-party call monitoring providers help companies effectively manage their QA programs. (more…)

Read More

Enhancing quality assurance and the customer experience

In order for businesses to grow, they should look into quality assurance analysis to see how they can improve. (more…)

Read More

Is the customer happy? Measuring call center success

  How can you tell if your customer is happy with a call center interaction? (more…)

Read More

Prioritizing the call center in a connected world

  How important are phone engagements to a brand? (more…)

Read More

3 sources for customer data (besides customers)

  Market fluctuations affect consumer demand. (more…)

Read More

3 ways to design customer care with simplicity in mind

  You can make customers happy by keeping consistent transaction histories for phone conversations. (more…)

Read More

Luxury brands finally using the Internet for quality consumer care

  Luxury websites provide new features for product information. (more…)

Read More

4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

Read More

How to improve customer service with Facebook Messenger

Combining live chat with social media could be the holy grail of the customer experience. (more…)

Read More

Look No Further. Get Started Today