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Customer Care

What is customer experience and how do you measure it?

  Customer experience analytics are critical for companies that want to remain competitive. (more…)

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5 habits that reinforce quality customer support

  Managers should emphasize what good habits lead to best customer satisfaction. (more…)

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How to put a personal voice into chat to engage the customer

  Chat engagements can still convey a helpful attitude. (more…)

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Kids and giraffes: Sticking your neck out for the customer

  A grocery store, hotel and toy retailer all had to deal with issues that involved kids and giraffes. (more…)

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Your company shouldn’t overlook these 3 call center mistakes

  Don't let missed mistakes frustrate your employees. (more…)

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Smiles, thank you cards and flat tires: Business as usual that went viral

  A flat tire is a customer service opportunity for one mobile pharmacy. (more…)

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5 advantages of social media customer support

  The many features social media pages provide can be used by customer care centers. (more…)

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Personalizing customer support through CER

  Customers want service that feels unique and personal. (more…)

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What quality metrics should be measured to support a positive customer experience?

  Customer care can save companies money.,Customer care can save companies money. (more…)

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Is the customer happy? Measuring call center success

  How can you tell if your customer is happy with a call center interaction? (more…)

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