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Do you have an offshore or nearshore customer service strategy?

Are Retailers Ready To Go Mobile For Back-To-School Shopping?

New support solutions needed as tech become ubiquitous

Information customer care should be collecting from consumers

3 reasons consumer electronics need multichannel support

Intelligent hospitality care solutions: From robots to mobile messaging

How to improve customer service with Facebook Messenger

3 qualities of a strategic call center

Treat all of your customers like celebrities

How does my smartphone sync with my smart home?

A social media voice: How agents can speak for the brand on public channels

3 steps to better digital engagement for consumer electronics makers

The importance of going mobile for customer service

Social media customer service is a marketing strategy

4 views on measuring customer satisfaction

How does customer service affect a company’s brand?

Personalization coming to healthcare – and your business should follow suit

4 ways to benefit from consumer advocates

How emojis impact customer service on social media

3 ways knowledge is power in customer service

Consumer electronics businesses handle recalls of innovative products

Ring in 2017 with exceptional customer service

Predicting the unpredictable with travel consumers

3 must-do’s for consumer care during product recalls

Millennials are talking, are brands listening?

Modern customers willing to exchange data for personalization

Luxury brands finally using the Internet for quality consumer care

The utility industry must prepare for growing consumer feedback

3 ways to create memorable customer service engagements

3 ways to design customer care with simplicity in mind

4 overlooked details when delivering exceptional customer care

Creating a network of consumers

Oops: 4 ways care centers can respond to brand mistakes

3 sources for customer data (besides customers)

Prioritizing the call center in a connected world

Overcoming consumer negativity bias through excellent customer service

Travel Industry must prepare for seasonal consumer feedback

Think like a robot, provide service like a human

3 types of social media customer advocacy

Best practices for customer service phrasing

Time to rethink “the customer is always right”

Social media innovations may help brands learn more about consumers

Be the convenient care option for millennial customers

Replacing flights and ninjas: Care agent knowledge of products and services

Customer care centers can’t LOL at text messaging

Social media innovations for customer service in 2016

5 ways contact centers can get to know their products

4 tricks to create a real relationship with your customers

4 best practices to empower customer care agents

5 mistakes businesses make with live chat

International audiences want social media options for customer service

5 tips for building consumer confidence in your brand

5 big warning signs you need a customer service solution

5 ways to keep holiday shoppers jolly

Use the holidays to celebrate your employees

No bad apples: The relationships behind poor employee performance

Show appreciation for your customers this Thanksgiving

Brands cooperate on social media…and fight over cookies

Does your business need outsourced customer care solutions?

It’s a problem when customers don’t complain

Monitor consumer clay tablets: Customer service throughout history

4 tips for customer service coaches

I’d like a pizza with extra unicorn: Meeting bizarre customer requests

Social media changes that affect customer care centers

Is the customer happy? Measuring call center success

What quality metrics should be measured to support a positive customer experience?

Personalizing customer support through CER

5 advantages of social media customer support

Smiles, thank you cards and flat tires: Business as usual that went viral

Your company shouldn’t overlook these 3 call center mistakes

Kids and giraffes: Sticking your neck out for the customer

How to put a personal voice into chat to engage the customer

5 habits that reinforce quality customer support

Enhancing quality assurance and the customer experience

Choosing between third-party and internal call monitoring

PCI certification enhances your brand’s credibility, image

How to create the customer experience through quality assurance results

Knoah And Cox Communications To Speak At Call Center Week

What is customer experience and how do you measure it?

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