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Prioritizing the call center in a connected world

  How important are phone engagements to a brand? (more…)

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3 sources for customer data (besides customers)

  Market fluctuations affect consumer demand. (more…)

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4 overlooked details when delivering exceptional customer care

  Using a consumer's name during a care engagement demonstrates personalization. (more…)

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4 ways to benefit from consumer advocates

Social media approval can be shared with your target audience.

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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

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A social media voice: How agents can speak for the brand on public channels

  Positive customer experiences on social media get people talking about a brand. (more…)

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Treat all of your customers like celebrities

  Every one of your customers deserves the red carpet treatment. (more…)

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