How important are phone engagements to a brand? (more…)
Prioritizing the call center in a connected world
3 sources for customer data (besides customers)
Market fluctuations affect consumer demand. (more…)
4 overlooked details when delivering exceptional customer care
Using a consumer's name during a care engagement demonstrates personalization. (more…)
4 ways to benefit from consumer advocates
Social media approval can be shared with your target audience.
4 views on measuring customer satisfaction
Surveys are just one tool used to measure KPI.
A social media voice: How agents can speak for the brand on public channels
Positive customer experiences on social media get people talking about a brand. (more…)
Treat all of your customers like celebrities
Every one of your customers deserves the red carpet treatment. (more…)