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Methodology

4 overlooked details when delivering exceptional customer care

  Using a consumer's name during a care engagement demonstrates personalization. (more…)

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3 ways to design customer care with simplicity in mind

  You can make customers happy by keeping consistent transaction histories for phone conversations. (more…)

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Modern customers willing to exchange data for personalization

  While most customers are cautious, they recognize what information is necessary for special treatment. (more…)

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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

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How to improve customer service with Facebook Messenger

Combining live chat with social media could be the holy grail of the customer experience. (more…)

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