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Knowledge

How to create the customer experience through quality assurance results

Implementing changes to your business model from quality assurance results is no easy task. (more…)

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Choosing between third-party and internal call monitoring

Third-party call monitoring providers help companies effectively manage their QA programs. (more…)

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Enhancing quality assurance and the customer experience

In order for businesses to grow, they should look into quality assurance analysis to see how they can improve. (more…)

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Is the customer happy? Measuring call center success

  How can you tell if your customer is happy with a call center interaction? (more…)

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Prioritizing the call center in a connected world

  How important are phone engagements to a brand? (more…)

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3 sources for customer data (besides customers)

  Market fluctuations affect consumer demand. (more…)

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3 ways to design customer care with simplicity in mind

  You can make customers happy by keeping consistent transaction histories for phone conversations. (more…)

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Luxury brands finally using the Internet for quality consumer care

  Luxury websites provide new features for product information. (more…)

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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

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How to improve customer service with Facebook Messenger

Combining live chat with social media could be the holy grail of the customer experience. (more…)

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