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Innovation

Knoah And Cox Communications To Speak At Call Center Week

  Executives from Knoah and Cox Communications will be speaking about the importance of quality assurance in the workplace. (more…)

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PCI certification enhances your brand’s credibility, image

Receiving PCI DSS certification proves that your business can secure customer payment information with every transaction. (more…)

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Choosing between third-party and internal call monitoring

Third-party call monitoring providers help companies effectively manage their QA programs. (more…)

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Luxury brands finally using the Internet for quality consumer care

  Luxury websites provide new features for product information. (more…)

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4 ways to benefit from consumer advocates

Social media approval can be shared with your target audience.

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