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Data & Analytics

Enhancing quality assurance and the customer experience

In order for businesses to grow, they should look into quality assurance analysis to see how they can improve. (more…)

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Prioritizing the call center in a connected world

  How important are phone engagements to a brand? (more…)

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3 sources for customer data (besides customers)

  Market fluctuations affect consumer demand. (more…)

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4 overlooked details when delivering exceptional customer care

  Using a consumer's name during a care engagement demonstrates personalization. (more…)

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3 ways to design customer care with simplicity in mind

  You can make customers happy by keeping consistent transaction histories for phone conversations. (more…)

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Luxury brands finally using the Internet for quality consumer care

  Luxury websites provide new features for product information. (more…)

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Modern customers willing to exchange data for personalization

  While most customers are cautious, they recognize what information is necessary for special treatment. (more…)

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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

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Treat all of your customers like celebrities

  Every one of your customers deserves the red carpet treatment. (more…)

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