Mobile customer service is on the rise. (more…)
The importance of going mobile for customer service
3 steps to better digital engagement for consumer electronics makers
Digital engagement is a necessity for connecting with today’s customers.
A social media voice: How agents can speak for the brand on public channels
Positive customer experiences on social media get people talking about a brand. (more…)
How does my smartphone sync with my smart home?
A mobile device gives you control over a smart home, even when you're not there. (more…)
3 qualities of a strategic call center
A strategic call center can make a major difference in the customer experience. (more…)
Intelligent hospitality care solutions: From robots to mobile messaging
Guests shouldn't be greeted by an empty hotel desk. (more…)
3 reasons consumer electronics need multichannel support
Multichannel customer support and consumer electronics go hand in hand. (more…)
Information customer care should be collecting from consumers
Consumers submit data through business sing ups and social media accounts. (more…)
New support solutions needed as tech become ubiquitous
More electronic products call for more support solutions. (more…)
Are Retailers Ready To Go Mobile For Back-To-School Shopping?
As kids go back to school, they're going to need a variety of products. (more…)