Your business needs to do everything it can to prove itself reliable and secure in the eyes of customers. Complying with Payment Card Industry Data Security Standards is one step in the right direction.
After their call center receives PCI DSS certification, companies can continue to provide customers and business partners with secure transactions and high-quality support services.
PCI DSS certification is awarded to businesses which have call centers that adhere to certain security management requirements to ensure that cardholder data is safe from cyberthreats.
The standards include building and maintaining secure networks, vulnerability management programs and information security policies. It also includes monitoring these networks on a regular basis, protecting cardholder data and implementing strong access control measures.
Given the challenges that outsourcing companies currently face, having a department awarded PSI DSS certification would show that businesses are taking a step in the right direction of data security. Like many other industries, the outsourcing industry has to remain proactive in the defense against data breaches by maintaining a system of well-defined incident response and business continuity while maintaining robust information technology infrastructure. Personnel must also be trained to uphold these practices in the future.
The certification enables companies to cater their services to customers in the banking, e-commerce and retail sectors. These services will include incident response, improved risk management, quality and security commitment, domain expertise and business continuity, and disaster recovery planning.