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Social media innovations may help brands learn more about consumers

  Companies that listen to Facebook conversations may get a new tool for understanding consumers. (more…)

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Be the convenient care option for millennial customers

  Millennial customers don't want products and services that require extra work. (more…)

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Replacing flights and ninjas: Care agent knowledge of products and services

  Toy companies need to care about products as much as children do. (more…)

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Customer care centers can’t LOL at text messaging

  Consumers like to talk to businesses through text when they need fast results. (more…)

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Social media innovations for customer service in 2016

  A new partnership will add features to Twitter's customer service capabilities. (more…)

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5 ways contact centers can get to know their products

  There's more to products than what's written in the manual. (more…)

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4 tricks to create a real relationship with your customers

  Keeping customers happy allows businesses to stand out in a crowded marketplace. (more…)

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4 best practices to empower customer care agents

  Trusting employees usually leads to contentment and investment. (more…)

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5 mistakes businesses make with live chat

  Annoying website chat boxes can turn away consumers. (more…)

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International audiences want social media options for customer service

  Customer care centers must be ready for social media messages from global consumers. (more…)

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5 tips for building consumer confidence in your brand

  There are many tactics care centers can use to build consumer confidence. (more…)

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5 big warning signs you need a customer service solution

  A lack of return customers and high employee turnover are signs you shouldn't ignore. (more…)

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5 ways to keep holiday shoppers jolly

  Is your business ready for holiday shopper questions? (more…)

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Use the holidays to celebrate your employees

  Office parties can bring the entire company together. (more…)

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No bad apples: The relationships behind poor employee performance

  Constructive criticism shouldn't kill employee enthusiasm. (more…)

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Show appreciation for your customers this Thanksgiving

  Thanksgiving cards are a chance to make contact with consumers. (more…)

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Brands cooperate on social media…and fight over cookies

  One brand used social media to ask another company for a breakfast assist. (more…)

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Does your business need outsourced customer care solutions?

  If busy work is driving employees crazy, it might be time to outsource. (more…)

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It’s a problem when customers don’t complain

  Angry customers don't always show a company their faces. (more…)

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Monitor consumer clay tablets: Customer service throughout history

  One young store clerk walked miles to return pennies to a customer. (more…)

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