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Are Retailers Ready To Go Mobile For Back-To-School Shopping?

  As kids go back to school, they're going to need a variety of products. (more…)

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New support solutions needed as tech become ubiquitous

  More electronic products call for more support solutions. (more…)

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Information customer care should be collecting from consumers

  Consumers submit data through business sing ups and social media accounts. (more…)

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3 reasons consumer electronics need multichannel support

  Multichannel customer support and consumer electronics go hand in hand. (more…)

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Intelligent hospitality care solutions: From robots to mobile messaging

  Guests shouldn't be greeted by an empty hotel desk. (more…)

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How to improve customer service with Facebook Messenger

Combining live chat with social media could be the holy grail of the customer experience. (more…)

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3 qualities of a strategic call center

  A strategic call center can make a major difference in the customer experience. (more…)

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Treat all of your customers like celebrities

  Every one of your customers deserves the red carpet treatment. (more…)

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How does my smartphone sync with my smart home?

  A mobile device gives you control over a smart home, even when you're not there. (more…)

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A social media voice: How agents can speak for the brand on public channels

  Positive customer experiences on social media get people talking about a brand. (more…)

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3 steps to better digital engagement for consumer electronics makers

Digital engagement is a necessity for connecting with today’s customers.

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The importance of going mobile for customer service

  Mobile customer service is on the rise. (more…)

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Social media customer service is a marketing strategy

Social media customer service is a necessary marketing tool.

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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.

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How does customer service affect a company’s brand?

How does customer service fit into your brand image?

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Personalization coming to healthcare – and your business should follow suit

Doctors ascertain the individual needs of each patient.

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4 ways to benefit from consumer advocates

Social media approval can be shared with your target audience.

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How emojis impact customer service on social media

Social media customer service presents a unique challenge to businesses of all sizes.

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3 ways knowledge is power in customer service

When it comes to customer service, brand and customer knowledge are valuable resources to help drive positive relationships.

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Consumer electronics businesses handle recalls of innovative products

  A new product creates a demand for information. (more…)

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