A recall of products that made their way into consumer hands may seem like a worst case scenario for many companies.
Growing up in a world where your words can be shared around the world in an instant encourages audiences to speak up.
Consumers in this day and age should recognize their interactions with a brand will be recorded and analyzed.
Luxury websites provide new features for product information.
All businesses in the utility industry should expect and prepare for increased numbers of questions, complaints and overall engagements.
Modern business isn't just about attracting consumers; it's about making sure your customers keep coming back.
Brands must find ways to provide easy care solutions from the customer's perspective.
When a company is completely committed to delivering the best consumer service it can, it needs to keep an eye on the nuts and bolts of its customer care center.
Businesses must recognize the value of each of their customers.
No matter how cautious your business is, it will eventually make a mistake.
Gaining insight into consumer preferences and dislikes allows a customer care center to provide optimal service right off the bat.
With numerous communication options available today, customer care centers may neglect the channel that was the bedrock of the industry: the phone.
Customer care centers must deliver engagements that are so positive they overcome assumptions.
Every industry experiences highs and lows.
Sometimes people prefer interacting with machines over other human beings.
Get your customers talking about your service on social media.
Whether consumers make contact with a customer care center through text, phone or email, the initial response must be quick and phrased properly for the medium.
Modern customer care centers should recognize the benefits of traditional best practices and make room for exceptions and innovations.
If you want to know what consumers say about you in public spaces, you can track conversations on social sites. As more companies utilize social listening tools, popular platforms like Facebook and Instagram add new features for collecting audience data.
Convenience has become a major selling point.