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How to improve customer service with Facebook Messenger

The importance of social media to a multichannel customer service strategy is not up for debate.
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3 qualities of a strategic call center

A strategic call center can make a major difference in the customer experience.
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Treat all of your customers like celebrities

Every one of your customers deserves the red carpet treatment.
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A social media voice: How agents can speak for the brand on public channels

Modern customer service is sometimes performed for an audience.
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How does my smartphone sync with my smart home?

A mobile device gives you control over a smart home, even when you're not there.
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3 steps to better digital engagement for consumer electronics makers

Digital engagement is a necessity for connecting with today's customers.
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The importance of going mobile for customer service

Mobile customer service is on the rise.
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Social media customer service is a marketing strategy

Social media customer service is a necessary marketing tool.
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4 views on measuring customer satisfaction

Surveys are just one tool used to measure KPI.
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How does customer service affect a company's brand?

How does customer service fit into your brand image?
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Personalization coming to healthcare - and your business should follow suit

Doctors ascertain the individual needs of each patient.
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4 ways to benefit from consumer advocates

Social media approval can be shared with your target audience.
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How emojis impact customer service on social media

Social media customer service presents a unique challenge to businesses of all sizes.
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3 ways knowledge is power in customer service

When it comes to customer service, brand and customer knowledge are valuable resources to help drive positive relationships.
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Consumer electronics businesses handle recalls of innovative products

A new product creates a demand for information.
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Ring in 2017 with exceptional customer service

Customer service can take a leading role in building your brand for the new year.
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Predicting the unpredictable with travel consumers

People planning vacations often try to get all of their information and plans together before they begin their trip.
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3 must-do's for consumer care during product recalls

A recall of products that made their way into consumer hands may seem like a worst case scenario for many companies. 
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Millennials are talking, are brands listening?

Growing up in a world where your words can be shared around the world in an instant encourages audiences to speak up. 
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Modern customers willing to exchange data for personalization

Consumers in this day and age should recognize their interactions with a brand will be recorded and analyzed.
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