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How does customer service affect a company's brand?

How does customer service fit into your brand image?
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Personalization coming to healthcare - and your business should follow suit

Doctors ascertain the individual needs of each patient.
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4 ways to benefit from consumer advocates

Social media approval can be shared with your target audience.
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How emojis impact customer service on social media

Social media customer service presents a unique challenge to businesses of all sizes.
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3 ways knowledge is power in customer service

When it comes to customer service, brand and customer knowledge are valuable resources to help drive positive relationships.
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Consumer electronics businesses handle recalls of innovative products

A new product creates a demand for information.
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Ring in 2017 with exceptional customer service

Customer service can take a leading role in building your brand for the new year.
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Predicting the unpredictable with travel consumers

People planning vacations often try to get all of their information and plans together before they begin their trip.
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3 must-do's for consumer care during product recalls

A recall of products that made their way into consumer hands may seem like a worst case scenario for many companies. 
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Millennials are talking, are brands listening?

Growing up in a world where your words can be shared around the world in an instant encourages audiences to speak up. 
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Modern customers willing to exchange data for personalization

Consumers in this day and age should recognize their interactions with a brand will be recorded and analyzed.
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Luxury brands finally using the Internet for quality consumer care

Luxury websites provide new features for product information.
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The utility industry must prepare for growing consumer feedback

All businesses in the utility industry should expect and prepare for increased numbers of questions, complaints and overall engagements.
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3 ways to create memorable customer service engagements

Modern business isn't just about attracting consumers; it's about making sure your customers keep coming back. 
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3 ways to design customer care with simplicity in mind

Brands must find ways to provide easy care solutions from the customer's perspective.
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4 overlooked details when delivering exceptional customer care

When a company is completely committed to delivering the best consumer service it can, it needs to keep an eye on the nuts and bolts of its customer care center.
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Creating a network of consumers

Businesses must recognize the value of each of their customers.
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Oops: 4 ways care centers can respond to brand mistakes

No matter how cautious your business is, it will eventually make a mistake.
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3 sources for customer data (besides customers)

Gaining insight into consumer preferences and dislikes allows a customer care center to provide optimal service right off the bat.
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Prioritizing the call center in a connected world

With numerous communication options available today, customer care centers may neglect the channel that was the bedrock of the industry: the phone.
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